1. HOW LONG WILL MY REPAIRS TAKE

A good guide for car repairs is approx 1 working week per $2500 worth of damage. For example: $2500 worth of damage – 1 week $5000 worth of damage – 2 weeks $7500 worth of damage – 3 weeks 10,000 wrth of damage – 4 weeks

2. DO WE HAVE COURTESY VEHICLES?

No. (Please note: Most insurance companies will supply hire vehicles if you pay extra on your insurance policy premium).

3. DO I HAVE A CHOICE ABOUT WHERE MY CAR IS REPAIRED?

Not all insurance companies will allow you to have your car repaired where you choose. Our advice is to make sure when buying insurance you select one that allows you the freedom of choice of repairer.

5. ARE THE REPAIRS ON THE VEHICLE GUARANTEED?

Yes, however some conditions apply.

6. WHO DO I PAY MY EXCESS TO?

Usually you pay the excess directly to the repairer.

7. HOW CAN I PAY MY EXCESS?

We accept cheques, cash and credit cards (not Amex).

8. WILL THE COLOUR OF MY VEHICLE BE THE SAME AFTER THE REPAIRS?

Yes, we have very skilled technicians, and the latest colour matching technology.

9. CAN I INSPECT MY VEHICLE DURING REPAIRS?

Yes, we are more than happy for customers to inspect their vehicle during the course of repairs.

10. HOW LONG IS MY QUOTE VALID FOR?

Up to 6 months (conditions apply).

11. ARE INSURANCE QUOTES MORE EXPENSIVE THAN PRIVATE QUOTES?

No, but generally we can discount private quotes in comparison to insurance quotes.

Choice of repairer.

Does your insurance company allow you your choice of repairer?

Some insurance companies will only allow you to have your car repaired at one of their authorised repairers.

This may be something you should consider when choosing an insurance company, allowing you to have more control of the care of your vehicle should it ever require repairs.

Beside is a list of insurance companies and details regarding whether they offer a choice of repairer.

INSURANCE COMPANY
Allianz
RACQ
AAMI
Suncorp
Vero
QBE
NRMA
CGU
CNUA
WESTFARMERS
YOUI
Lumley
Shannon

CHOICE OF REPAIRER
If Requested
If Requested
No
If Requested
If Requested
No
No
Yes
YES
YES
If Requested
If Requested
Yes

Choice of repairer.

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